SolarWinds,
a leading provider of powerful and affordable IT management software,
today announced it has joined the ServiceNow Service Graph Connector
Program, a new designation within the Technology Partner Program, by
integrating its Orion Platform with Service Graph, helping customers to
quickly, easily, and reliably load data from SolarWinds into ServiceNow -
to realize better IT management outcomes.
Service
Graph Connectors harness the expertise of ServiceNow technology
partners and ServiceNow engineering to provide a quick and reliable
means of bringing third-party data into the ServiceNow Service Graph and
Configuration Management Database (CMDB). The Service Graph Connector
for SolarWinds Orion enables customers to:
- Automatically
populate the Service Graph and CMDB with inventory discovered by
SolarWinds Orion Platform products, including network devices, server
systems and public cloud instances. This augments the information
populated in CMDB by ServiceNow.
- Schedule
synchronization and reconciliation of asset data with Service Graph and
CMDB including system hardware components, network interfaces,
operating system details, installed software, cloud instance
information, and more.
- Build
associations and stack relationships based on the discovered
environment for faster root cause and impact analysis of outages.
ServiceNow
Service Graph, the next-generation system of record for digital
products and services addresses the entire technology stack from
infrastructure to the application layer. It includes ServiceNow's CMDB,
the repository for all infrastructure, relationships, and configuration
management information. With Service Graph, IT organizations are
empowered with a broad and deep data foundation for managing the entire
lifecycle of digital products and services. In addition, it underpins
all ServiceNow products, allowing customers to tie together technology
components, people, and processes into a service-oriented view. This
connected approach enables customers to leverage their existing CMDB
investments to rationalize portfolios, automate development, streamline
cloud and security operations, manage risk, and understand ROI, driving
high-value business outcomes.
"ServiceNow
is leading the future of work by creating great experiences for
businesses," said Jeff Hausman, vice president and general manager of IT
Operations Management, Security, and CMDB, ServiceNow. "We are pleased
to have SolarWinds integrate its Orion Connector for Service Graph to
help predict and prevent issues and automate resolutions by speeding up
root cause analysis, reducing mean time to resolution, and accelerating
time to value for our joint customers."
"As
hybrid IT models grow across enterprises, we've seen our customers lean
more on platform integrations that will give IT professionals a
single-pane-of-glass view into their technology infrastructure," said
Ross Fujii, vice president of research and development partnerships,
SolarWinds. "We are thrilled to partner with ServiceNow to give our
Orion users another way to deepen their IT asset tracking and monitoring
capabilities, while enhancing their greater service management
strategy."
As ServiceNow integrations with the SolarWinds Orion Platform continue to grow, IT professionals will have the ability to:
- Quickly
send alerts from SolarWinds Network Performance Monitor (NPM) and
Server & Application Monitor (SAM) to ServiceNow incidents.
- Provide rich workflows on monitoring related events from Orion Events to the ServiceNow Event Module.
- Populate the ServiceNow Service Graph and CMDB with inventory discovered by SolarWinds Orion products.
To
find out more about the ServiceNow Service Graph Connector Program and
its integration with the SolarWinds Orion Platform, visit https://www.solarwinds.com/topics/servicenow-integration or visit the ServiceNow Store.