If you are involved in End User
Computing in any way, shape or form, you absolutely must check out the details
on the upcoming DISRUPT 2020 event. Now
in its third year, DISRUPT is quickly filling a void and becoming the standard
event to address everything EUC.
The 2020 DISRUPT events will take
place January 27 through 29 in Nashville, TN and February 4-6 in Munich,
Germany.
[ WANT TO ATTEND? GET A FREE TICKET WITH PROMO CODE: VMBLOG ]
Read
this exclusive pre-show VMblog interview with Geoff Hixon, Director of Sales Engineering at Lakeside Software, to learn more about the company and what they have
planned for the
DISRUPT event.
VMblog: Can you give us a quick overview of Lakeside Software?
Geoff Hixon: Lakeside Software has been in the end-user computing space for over 20 years.
We're a global company with a focus on helping organizations achieve the
visibility they need to proactively tackle performance issues, reduce IT costs,
and improve end-user experience.
VMblog: Tell us about your technology... what problems do you solve? And how are you
considered unique?
Hixon: With increased adoption of SaaS,
VDI, remote work, BYOD, etc. many organizations only have a partial view of
what their IT environment is comprised of and how well it's functioning, or
they have to jump between multiple tools to try and piece the picture together.
With SysTrack, our digital experience monitoring platform, IT can see all of
their endpoints within a single tool as well as over 10,000 performance metrics
and information on user behavior. This data supports a wide array of
initiatives, from planning VDI and Windows 10 migrations to software
rationalization to ongoing IT support and beyond. SysTrack's advanced analytics
and AIOps capabilities also help IT tackle problems proactively, quickly
pinpoint root cause, and resolve issues at scale.
One of the most important metrics
SysTrack monitors is end-user experience. Leveraging SysTrack's deep data collection
and Lakeside's decades of knowledge and experience, SysTrack calculates an
end-user experience score for each endpoint. By analyzing trends in the score
for individual users and groups, IT can understand where the biggest
productivity impacts are in their environment. With this information, teams can
address problems that directly affect end-user experience, thereby improving
productivity and providing immense value to the business.
SysTrack is also well-suited to
third-party integrations, and we've worked with numerous partners over the
years to extend the value of other IT solutions, including offerings from
Microsoft, Citrix, VMware, and IGEL.
VMblog: How
do you partner with IGEL?
Hixon: Our
partnership with IGEL is twofold. For customers interested in thin clients,
we've developed a joint report that shows you the current composition of your
environment and identifies users whose requirements would be well-suited to
thin client devices. Additionally, the SysTrack agent is baked in to IGEL OS,
enabling customers to see what is happening within these endpoints including
information on key metrics like CPU, memory, disk usage, latency, and more.
VMblog: What
do you plan to show off at your booth at DISRUPT 2020?
Hixon: This year we'll be demoing the
latest version of our product, SysTrack 9.0, which provides powerful new ways
to leverage SysTrack's data collection including new AIOps features like
predictive analytics, self-healing, and Windows Evergreen analytics. As a
Windows Virtual Desktop partner, we also expect to continue to have great
conversations around right-sizing WVD and how people can get started with our
free WVD assessment.
VMblog: Why
do you think DISRUPT is a much needed event this year?
Hixon: DISRUPT is a great opportunity to dive into all things EUC. Again, I
expect that WVD will be a hot topic at the event and we'll be able to hear the
latest from the many WVD partners attending DISRUPT.
VMblog: What
do you attribute to the growing success of End User Computing? Why has it
become so popular lately?
Hixon: More than ever, companies are
prioritizing their most important asset: their employees. The nature of work
has shifted dramatically for so many over the past decade, resulting in
increased reliance on technology and the need for greater flexibility when it
comes to where, when, and how we work. While employees increasingly require
multiple devices and apps to do their best work, companies must continue to
ensure compliance and security needs are met in an ever-evolving threat
landscape. End-user computing solutions are gaining popularity for their
ability to enable companies to allow employees to work in a way that supports
innovation without sacrificing IT standards.
VMblog: And finally, how
does Lakeside and your solution help with the growth of the EUC market?
Hixon: Lakeside's long history and continued success is
proof that organizations understand the value of monitoring and optimizing the
endpoint. By continuing to strengthen our partnerships and identify
opportunities to integrate within the EUC community, we anticipate great things
ahead in 2020!
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